No Quibble Returns
It is very rare for items to be faulty and we are confident you will be delighted with your purchase.
If there is any damage or missing parts please contact us within 14 days of delivery quoting your invoice/order number. We will supply the missing parts or a new identical product. We normally ask for a photo of the damage and may ask for the item to be returned to us. If so, we will provide a free returns label.
If you are unhappy with any item(s) you may return them to us for a full refund / exchange. The item(s) must be in a fully re-saleable condition.
Please return the item(s) to us quoting your invoice/order number to:-
Elite Toys & Models
6 Bexley Place
Please include details if you would like a refund or exchange. If exchanging and the cost of the new items is less we will issue a refund for the difference. If the cost is more we will contact you for payment.
We recommend sending the goods back with an insured or trackable delivery partner of your choice.
Any purchases made between 1st November and 24th December 2020 are eligible for a full refund or exchange until 31st January 2021.